Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

This Shipping Policy provides information about how Pyke Skin processes orders, calculates shipping charges, and handles delivery-related concerns.

1. Shipping Destinations

Pyke Skin currently ships to valid addresses within the United States only. International shipping is not available at this time.

Delivery options may be limited for Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and remote locations. Available services will be displayed at checkout according to the destination and order contents.

2. Processing Schedule

Orders are generally prepared for shipment within 1–2 business days after payment and order information have been verified.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time. Payment review, inventory verification, or incomplete delivery details may extend processing.

3. Shipping Methods and Charges

Pyke Skin offers the following delivery options:

Standard Shipping — Orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping charge: $8.00 USD

Standard Shipping — Orders of $70.00 or more
Estimated transit time: 3–5 business days
Shipping charge: Free

Express Shipping — Eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping charge: $15.00 USD

Express Shipping may not be available for every product, destination, or address type. Customers may select only the services displayed during checkout.

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts and before taxes or shipping charges.

4. Total Estimated Delivery Time

Including order processing and carrier transit, estimated total delivery periods are:

Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days

These timeframes are estimates and do not guarantee a specific arrival date. Weather, holidays, carrier disruptions, emergencies, seasonal demand, or other circumstances outside our reasonable control may delay delivery.

5. Order Confirmation and Tracking

An order confirmation will be sent to the email address provided at checkout. After the package is transferred to the carrier, customers will receive a shipping confirmation containing available tracking details.

Tracking information may take up to 48 hours to display carrier activity.

Products from the same order may occasionally be shipped in separate packages. If this occurs, multiple tracking numbers may be issued and packages may arrive on different dates.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, or unit number.

Contact Pyke Skin immediately if a correction is required. We will attempt to update the address before fulfillment, but changes cannot be guaranteed after processing begins.

Once an order has shipped, redirection or correction requests are subject to carrier availability. Additional charges may apply where permitted by law unless the address problem was caused by Pyke Skin.

7. Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. Approval is not guaranteed if the order has already entered fulfillment or been transferred to the carrier.

If a cancellation is approved before shipment, the applicable refund will be returned to the original payment method. Orders already in transit must be handled according to our Return and Refund Policy.

8. Unexpected Fulfillment Delays

If we cannot ship an order within the stated timeframe, we will notify the customer and provide a revised shipping date or explain that a revised date is not currently available.

Customers may accept the delay or cancel the unshipped order for a full and prompt refund to the original payment method. When legally required consent cannot be obtained, Pyke Skin will cancel and refund the affected order in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

9. Carrier Delays or Lost Packages

Carrier scanning, routing, and delivery delays may occasionally occur. If tracking has not updated for an unusual period or the package appears lost, please contact us with the order number and tracking information.

Pyke Skin may open an investigation with the carrier. Depending on the investigation results, circumstances, and applicable consumer law, the available resolution may include replacement, refund, or another appropriate remedy.

10. Package Marked as Delivered

If tracking shows “delivered” but the package cannot be found, please:

Confirm the shipping address listed on the order.
Check mailboxes, entrances, parcel lockers, and secure areas.
Ask household members, neighbors, or building personnel.
Contact the carrier for delivery information.
Allow up to 48 hours because some packages may be scanned before final delivery.

If the shipment remains missing, contact Pyke Skin for assistance. This suggested waiting period does not waive any rights provided by applicable law.

11. Damaged, Incorrect, or Missing Items

Please inspect the package promptly after delivery. Damaged, incorrect, or missing products should be reported as soon as possible, preferably within seven calendar days.

Provide the order number, a description of the problem, and photographs of the product, shipping label, and packaging when available. Retain the original packaging while the matter is reviewed. This reporting request does not limit any non-waivable consumer rights.

12. Returned or Undeliverable Shipments

Packages may be returned because of an incomplete address, unsuccessful delivery attempts, refused delivery, or failure to collect the shipment.

If an order is returned, contact us to discuss reshipment or another available resolution. Additional postage may apply when the return resulted from customer-provided information or refused delivery. Pyke Skin will cover additional shipping when the return was caused by our error.

13. Taxes and Checkout Charges

Product prices, discounts, shipping charges, and applicable sales or use taxes will be displayed during checkout.

Any tax required on merchandise, shipping, delivery, or handling charges will be calculated according to the order destination and applicable tax rules. Customers will not be charged an undisclosed shipping fee after checkout is completed.

14. Returns and Refunds

Returns, exchanges, and post-delivery refunds are governed by our separate Return and Refund Policy. Nothing in this Shipping Policy limits consumer protections that cannot legally be waived.

15. Contact Information

For shipping questions or assistance with an order, please contact:

Trade name: Pyke Skin
Email: support@quipperz.com
Address: 1411 Madison St, Fredonia, KS 66736, United States
Phone: +1 (620) 664-0976